At Chantilly Floral Boutique and chantillyfloral.com, we’re committed to offering our customers shopping convenience, exceptional service and an exciting product selection at competitive prices.

CHANTILLY FLORAL BOUTIQUE PRICE ADJUSTMENT POLICY:
If an item is further reduced in price within 7 days of when you purchased it, we’ll refund the difference in price when you present your original receipt.

UNDERSTANDING OUR PRICING:
chantillyfloral.com and Chantilly Floral Boutique stores operate separately. This means that the products and prices offered at each may be different.

For example:
• chantillyfloral.com might carry something not offered in stores
• A sweater may be priced differently in the stores than on chantillyfloral.com.

Similarly, promotional offers (such as coupons and additional discounts) offered at one may not be used at the others.

For example:
• In certain cases, a coupon offered in Chantilly Floral Boutique stores may not be applied toward purchases on chantillyfloral.com.
• Promo codes, free shipping offers and bonuses on chantillyfloral.com may not be applied toward Chantilly Floral Boutique store purchases.

For your shopping convenience, Chantilly Floral Gift Cards may be purchased and redeemed in any Chantilly Floral Boutique stores. However, Merchandise Certificates, as well as other certificates or awards issued by Chantilly Floral Boutique stores (e.g., reward certificates, merchandise only certificates, may only be used in Chantilly Floral Boutique stores and not online.

WHAT OUR PRICES AND TERMS MEAN:
“Regular” (REG.) and “Original” (ORIG.) prices are offering prices. That means we offered the merchandise in our stores or on chantillyfloral.com at those prices; however, we may not have sold the item at that price. So, the savings we show from regular prices may not be based on actual sales of the item.

Sales apply to selected items only. For example, if we say “Fine Jewelry on Sale,” it will include many items, but not all Fine Jewelry. If everything in the identified category is included, we say “all” (e.g. “All Silver Jewelry on Sale”).

In some cases, we may advertise an item as on sale for an event, but then decide to permanently reduce the price of that item based on sales performance. In those cases, the item will remain at a reduced price.

When we use the terms “Original,” "Closeout,” "Clearance,” "Now,” "Permanent Markdown” or "Just Reduced,” it means the item has been permanently reduced and will not return to the original price. That happens, for example, if we trying to clear out inventory (a clearance or closeout sale) or if we’ve permanently reduced the price of an item based on sales performance.

“Orig/Now,” "Clearance,” "Closeout" and "Special Purchase" offers are limited to stock on hand and are available only while supplies last. Supplies may be limited because the item is often being cleared from inventory and will not be re-ordered, or because we have obtained a limited supply of an item to offer as a special purchase. When we offer such merchandise online, as you might expect, we often experience a high volume of orders. When that happens, our real-time inventory system sometimes is not able to keep up with demand, and we may have to cancel certain orders after they are accepted. We apologize for any inconvenience should this occur with your order.

The term "Everyday Value" represents the everyday price of an item. Everyday Values are excluded from all “sales,” price reductions. However, this merchandise may be reduced for clearance.

While we try to ensure accuracy, we reserve the right to correct any errors in pricing or descriptions, and to cancel or refuse to accept any order based on an incorrect price or description. Such corrections may be made even after an order is accepted.

We hope this clarifies our policy. If you have any further questions, please send us an email. Our goal is to provide you with full service and complete satisfaction, and we look forward to serving you in the future.